FAQ’s

We strive to make your pet’s experience with us enjoyable.

If you have questions we have not answered below please

feel free to let us know. You should feel confident and

comfortable that we provide the very best individual care

of your pet.

SHOULD I BRING MY PET'S FOOD?

We feed premium food, both canned and dry. You may bring your pet's regular diet from home if you wish. Please bring only the amount of food you think your pet will need. Food should be placed in an airtight container such as baggies, labeled with your pet's name and your last name. We do not have storage space for large bags of food.

MAY I BRING MY PET'S TOYS AND BED?

We are not responsible for lost or destroyed toys and bedding. We provide bedding for every pet. You may bring un-stuffed bedding if it is machine washable and labeled with permanent ink with your pet's name and your last name. Foam or stuffed pillows or beds of any kind are NOT accepted. Personal toys are allowed but are limited to two per pet.

WHAT IF MY PET REQUIRES MEDICATION?

Medications that can be mixed in with food or that your dog will willingly eat will be administered at no additional charge. Other medications, including eye drops and ear treatments will be administered at no additional charge except Insulin injections which will be administered at $5.00/injection. Label all medications clearly, including name of pet, your last name, dosage, name of medication and directions.

HOW DO I FIND OUT WHAT VACCINATIONS MY PET HAS

HAD?

Your veterinarian should give you a receipt or certificate showing what vaccinations have been administered, the date they were given and the date they expire. Please bring a copy with you and we will make a copy for our records. There are no exceptions to our vaccine policy. Current Vaccinations required are found on our Dog Boarding page and Cat Boarding page. The kennel is not responsible for kennel cough since the Bordetella vaccine only covers three of the known 24 strains of Bordetella. Read about the new vaccine protocols and discuss it with your veterinarian prior to your pet's stay with us.

WHAT IF I ARRIVE OUTSIDE THE POSTED HOURS FOR

CHECK-IN OR CHECK-OUT?

For your convenience, we are open for pick up and drop off during the following hours ONLY: Weekdays: 7:00 AM - 6:00 PM Saturdays: 7:00 AM - 11 AM Sundays: 4:00 PM - 6:00 PM We appreciate your observance of our office policy. Kennel Assistants cannot accept or release pets when the office is closed.

ARE YOU OPEN ON HOLIDAYS?

We welcome your pets over all major holidays. The kennel office is CLOSED on some major holidays, however we still provide 24 hour care during those days. We observe the following major holidays: New Years Eve and New Years Day July 4th Thanksgiving Day Christmas Eve and Christmas Day Also closed the Sunday before Memorial Day and Labor Day Please check our answering machine for other varying holiday hours.

HOW OFTEN WILL MY PET DOG GET TO GO OUTSIDE?

Your dog has access to their private outside run 5 to 6 times a day. If you are concerned that your dog won't eliminate in its outdoor run, please discuss this with us during check-in. Additional Playtime is available for your pet. Please inquire when you make your reservation.

ARE THE KENNELS WEATHER PROTECTED?

Sleeping quarters are indoors in an insulated, air conditioned and heated facility. Each kennel has a private indoor/outdoor run which is securely locked and nicely shaded. Pets have access to fresh drinking water 24 hours a day, 7 days a week.

WHAT IS YOUR DE-FLEA POLICY?

All pets are required to be de-flea'd upon entering the kennel. You may bring your own flea drops which must be applied in our office. You may purchase Frontline Plus from us and apply in our office. Unless drops are applied in our office we will administer Capstar (a tablet) upon admission to the kennel at owner's expense. If ticks are found on pet, Frontline Plus will be applied at owner's expense.

WHAT IS CAPSTAR?

Capstar is an oral tablet for the treatment of flea infestations on dogs and cats. Capstar contains the compound Nitenpyram. Nitenpyram interferes with fleas' Neurotransmission, killing them very quickly.

HOW QUICKLY DOES CAPSTAR WORK?

Capstar begins to work within 30 minutes. In clinical studies, Capstar achieved greater than 90% effectiveness against adult fleas within 4 hours on dogs and 6 hours on cats.

HOW LONG WILL CAPSTAR LAST?

Capstar is a short-duration flea adulticide. It does not prevent fleas from returning. A single dose of Capstar should kill the adult fleas on the pet. If the pet gets re-infested, it is safe to give another dose as often as once per day.

HOW IS CAPSTAR DIFFERENT FROM OTHER FLEA

PRODUCTS?

Capstar is the fastest flea relief that does not leave pesticide residue on the pet or in the home. Unlike topicals that can take up to 24 hours to become effective, Capstar begins working within just 30 minutes.

IS CAPSTAR SAFE?

Capstar has a remarkable safety profile. No adverse reactions were reported in controlled studies with exposures 10 times the recommended dose. It is safe for pregnant and nursing animals.

HOW OFTEN CAN DOGS AND CATS USE CAPSTAR?

A single dose of Capstar should kill the adult fleas on the pet. If the pet gets re-infested with fleas, it is safe to give another dose as often as once per day.

CAN CAPSTAR BE USED IN CONJUNCTION WITH OTHER

PRODUCTS?

Yes. Capstar tablets may be used with other products, including heartworm preventatives, corticosteroids, antibiotics, vaccines, de- worming medications, lufenuron and shampoos.

MY PET HAS NEVER BEEN BOARDED BEFORE... OR HAS

HAD A BAD BOARDING EXPERIENCE.

Rest assured we will give your pet lots of reassurance and extra hugs as needed! Consider bringing your pet in for daycare prior to its longer stay. Leave your pet in a happy, calm and confident manner.

OTHER HELPFUL TIPS:

All guests must be on a topical flea and tick prevention such as Frontline. All pets are checked for parasites upon entering the kennel. Please see our De-Flea policy above. If ticks are found, we will administer Frontline Plus at the owner's expense. We'll be happy to bathe or groom your dog before check-out.

HOW ARE YOUR CHARGES CALCULATED?

You are charged for the day your pet is checked in, regardless of the time. If you pick up prior to 1:00 PM on Monday - Friday or Noon on Saturday, you are not charged for that day. If you pick up after 1:00 PM on Monday - Friday or 11AM on Saturday, you are charged for that day. Pets may be picked up on Sunday during our normal office hours, however, you ARE charged Board for Sunday.

Frequently Asked Questions

Pecan Grove Kennel Providing professional, affordable care for animals in the Houston Metro Area Pecan Grove Kennel | 4612 Richmond-Foster Rd. | Richmond, TX| 77406 | Tel: 281-342-7946
© 2015-2020 DataDawg

FAQ’s

We strive to make your pet’s experience with us enjoyable.

If you have questions we have not answered below please

feel free to let us know. You should feel confident and

comfortable that we provide the very best individual care

of your pet.

SHOULD I BRING MY PET'S FOOD?

We feed premium food, both canned and dry. You may bring your pet's regular diet from home if you wish. Please bring only the amount of food you think your pet will need. Food should be placed in an airtight container such as baggies, labeled with your pet's name and your last name. We do not have storage space for large bags of food.

MAY I BRING MY PET'S TOYS AND BED?

We are not responsible for lost or destroyed toys and bedding. We provide bedding for every pet. You may bring un-stuffed bedding if it is machine washable and labeled with permanent ink with your pet's name and your last name. Foam or stuffed pillows or beds of any kind are NOT accepted. Personal toys are allowed but are limited to two per pet.

WHAT IF MY PET REQUIRES MEDICATION?

Medications that can be mixed in with food or that your dog will willingly eat will be administered at no additional charge. Other medications, including eye drops and ear treatments will be administered at no additional charge except Insulin injections which will be administered at $5.00/injection. Label all medications clearly, including name of pet, your last name, dosage, name of medication and directions.

HOW DO I FIND OUT WHAT VACCINATIONS MY PET

HAS HAD?

Your veterinarian should give you a receipt or certificate showing what vaccinations have been administered, the date they were given and the date they expire. Please bring a copy with you and we will make a copy for our records. There are no exceptions to our vaccine policy. Current Vaccinations required are found on our Dog Boarding page and Cat Boarding page. The kennel is not responsible for kennel cough since the Bordetella vaccine only covers three of the known 24 strains of Bordetella. Read about the new vaccine protocols and discuss it with your veterinarian prior to your pet's stay with us.

WHAT IF I ARRIVE OUTSIDE THE POSTED HOURS

FOR CHECK-IN OR CHECK-OUT?

For your convenience, we are open for pick up and drop off during the following hours ONLY: Weekdays: 7:00 AM - 6:00 PM Saturdays: 7:00 AM - 11 AM Sundays: 4:00 PM - 6:00 PM We appreciate your observance of our office policy. Kennel Assistants cannot accept or release pets when the office is closed.

ARE YOU OPEN ON HOLIDAYS?

We welcome your pets over all major holidays. The kennel office is CLOSED on some major holidays, however we still provide 24 hour care during those days. We observe the following major holidays: New Years Eve and New Years Day July 4th Thanksgiving Day Christmas Eve and Christmas Day Also closed the Sunday before Memorial Day and Labor Day Please check our answering machine for other varying holiday hours.

HOW OFTEN WILL MY PET DOG GET TO GO

OUTSIDE?

Your dog has access to their private outside run 5 to 6 times a day. If you are concerned that your dog won't eliminate in its outdoor run, please discuss this with us during check-in. Additional Playtime is available for your pet. Please inquire when you make your reservation.

ARE THE KENNELS WEATHER PROTECTED?

Sleeping quarters are indoors in an insulated, air conditioned and heated facility. Each kennel has a private indoor/outdoor run which is securely locked and nicely shaded. Pets have access to fresh drinking water 24 hours a day, 7 days a week.

WHAT IS YOUR DE-FLEA POLICY?

All pets are required to be de-flea'd upon entering the kennel. You may bring your own flea drops which must be applied in our office. You may purchase Frontline Plus from us and apply in our office. Unless drops are applied in our office we will administer Capstar (a tablet) upon admission to the kennel at owner's expense. If ticks are found on pet, Frontline Plus will be applied at owner's expense.

WHAT IS CAPSTAR?

Capstar is an oral tablet for the treatment of flea infestations on dogs and cats. Capstar contains the compound Nitenpyram. Nitenpyram interferes with fleas' Neurotransmission, killing them very quickly.

HOW QUICKLY DOES CAPSTAR WORK?

Capstar begins to work within 30 minutes. In clinical studies, Capstar achieved greater than 90% effectiveness against adult fleas within 4 hours on dogs and 6 hours on cats.

HOW LONG WILL CAPSTAR LAST?

Capstar is a short-duration flea adulticide. It does not prevent fleas from returning. A single dose of Capstar should kill the adult fleas on the pet. If the pet gets re-infested, it is safe to give another dose as often as once per day.

HOW IS CAPSTAR DIFFERENT FROM OTHER FLEA

PRODUCTS?

Capstar is the fastest flea relief that does not leave pesticide residue on the pet or in the home. Unlike topicals that can take up to 24 hours to become effective, Capstar begins working within just 30 minutes.

IS CAPSTAR SAFE?

Capstar has a remarkable safety profile. No adverse reactions were reported in controlled studies with exposures 10 times the recommended dose. It is safe for pregnant and nursing animals.

HOW OFTEN CAN DOGS AND CATS USE CAPSTAR?

A single dose of Capstar should kill the adult fleas on the pet. If the pet gets re- infested with fleas, it is safe to give another dose as often as once per day.

CAN CAPSTAR BE USED IN CONJUNCTION WITH

OTHER PRODUCTS?

Yes. Capstar tablets may be used with other products, including heartworm preventatives, corticosteroids, antibiotics, vaccines, de-worming medications, lufenuron and shampoos.

MY PET HAS NEVER BEEN BOARDED BEFORE... OR

HAS HAD A BAD BOARDING EXPERIENCE.

Rest assured we will give your pet lots of reassurance and extra hugs as needed! Consider bringing your pet in for daycare prior to its longer stay. Leave your pet in a happy, calm and confident manner.

OTHER HELPFUL TIPS:

All guests must be on a topical flea and tick prevention such as Frontline. All pets are checked for parasites upon entering the kennel. Please see our De-Flea policy above. If ticks are found, we will administer Frontline Plus at the owner's expense. We'll be happy to bathe or groom your dog before check-out.

HOW ARE YOUR CHARGES CALCULATED?

You are charged for the day your pet is checked in, regardless of the time. If you pick up prior to 1:00 PM on Monday - Friday or Noon on Saturday, you are not charged for that day. If you pick up after 1:00 PM on Monday - Friday or 11AM on Saturday, you are charged for that day. Pets may be picked up on Sunday during our normal office hours, however, you ARE charged Board for Sunday.

Frequently Asked Questions

Pecan Grove Kennel Pecan Grove Kennel  4612 Richmond-Foster Rd.     Richmond, TX| 77406 Tel: 281-342-7946  2015-2020 DataDawg